FREQENTLY ASKED QUESTIONS:

Here are some of the most common questions we are asked by our customers when selling an item to us:

1. What happens to the items that I sell you?
Many of the items we purchase are cleaned up, restored, and resold online. ​
 

2. Do you share any of my information with anyone?
Absolutely not. All personal information is kept strictly confidential and is used for record and book keeping purposes only. We due our best to restore any electronics to factory settings and erase any personal information on them before reselling, however, we cannot guarantee that data may not be recovered by a third party. Please make sure to delete any sensitive data permanently before recycling your device. We will not be held responsible for any data recovered or damages caused by a third party.
 

3. Why do I need to show a Photo ID?
Electronics and mobile phone theft is rampant in today's society. We are committed to making sure that we only buy items from the rightful owners.
 

4. I am not sure of the exact model number of my item?
The model number on most phones is located on the back of the phone. You should also be able to find the model number on many items in the settings menu>about.
 

5. What is a bad ESN?
The ESN stands for Electronic Serial Number. It is used by cell phone carriers to activate a phone on the network. Some carriers may ban a phone from the network due to nonpayment of a bill or a phone being reported lost or stolen. We do buy phones that have a bad ESN due to nonpayment or still active on a carrier, but not if they are reported lost or stolen. Phones with a BAD ESN will have a lower resale value because they will be sold for parts and will not be able to be activated under the carrier that they were designed for.
 

6.Can I buy phones from you
Unfortunately no. The phones that we purchase are sold privately online.
 

7. How do you determine pricing?
We use the latest market analysis tools to determine the prices that the current market on Ebay and Amazon are currently paying for your items. Our program only uses completed listings data, which means the items were actually sold and paid for at those prices. We then offer a competitive percentage of that price to determine how much we will pay for your item.
 

8. My phone does not turn on at all. Will you still buy it?
Absolutely. We love buying broken or damaged phones. As long as it still has some resell value, we will still consider buying it.
 

9. I didn't see my item on your  list of items that you are buying. Will you still buy it?
Even if you did not see your item listed we may still be interested in purchasing it. Please give us a call or text and we will be happy to consider it.